Open Play FAQs

1. How to book Open Play?

Members (Monthly/Annual/Family/FitOn)

Members get free open play at Pickleland!

Select your desired time slots for the upcoming week
Enter your credit card details if not saved already (we require this for no-shows and late cancellation fees).
Hit confirm

Morning Members

Morning members can book open play for free M-F 8am-4pm (excluding Holidays or weekends).

To do so, please follow the instructions under "Members" above.
You can also book peak-time open play (weekdays 4pm+, and weekends) at the regular Guest pricing (currently $15).

10x pack purchasers

We emailed you directly with your unique coupon codes which already have the amount of passes left in your account.

Do not share your coupon code. This coupon code is only valid with the email that you used to sign up. To book:

Select the open play time and level you are looking for here
Enter your designated coupon code
Enter your credit card details (this is needed for no-show fees, and also to have a card on file in case you want to purchase any snacks!) - The price should display as $0. Hit Save Card so you skip this step in the future.
Confirm!

Insurance members

Learn more about our insurance partnerships here: pickleland.com/insurance

Fiton Members: please follow the instructions under "Members" above.

SilverSneaker members get free open play during the week during select times. Please check-in using the dedicated SilverSneakers tablet.

Active&Fit, Silver&Fit and United Health Care (Renew Active®, One Pass™, & Aaptiv Fitness) members get 10 free open play passes per month (during select times). To redeem:

Select your desired time slots
Check the "free pass" checkbox
Enter your credit card details if not saved already (we require this for no-shows and late cancellation fees).
Hit confirm

If you would like to book additional open play beyond your 10 free visits during the calendar month, please follow the instructions under "Guests".

Wellhub and ClassPlass also get select open plays (must book through their sites).

Guests or Non-members

Anyone can visit us at Pickleland! Open play costs $5 during non-peak hours (weekdays 8am-6pm) and $15 at any other times (incl. weekends). To book:

Create an account here if not done already.
Select the open play time and level you are looking for here
Enter your credit card details
Hit Confirm

a) As a member, how do I bring a guest for open play under my guest pass?

Our monthly and annual members get 1 free guest pass every 30 days. The guest pass is only available for open play, not for court reservations or events.
To bring a guest, please have them create an account and sign the waiver first here.
After that, please head to pickleland.com/guest to submit your guest request.
Once confirmed, your guest should be able to see they have been added to the reservation via the web or app.

2. Open Play Rules

Sticking with a partner is understandable, but we would like to promote variety with the matches. Do your best to mix it up if it works out with the group!
No skipping stacks or double stacking.
Keep warm-ups to 3 minutes.
All games are doubles format till 11, win by 2.
Be a good sport! We have the right to remove you from the facility if you are unwilling to follow the rules.
More specific rules are posted under each specific open play program.
Note that we reserve the right to adjust the number of players per court at our sole discretion depending on availability, court conditions, level of play, etc. The amount of players you see on the roster is just a guideline.

3. Open Play Levels

Elite: 4.6+ (Sign up) - DUPR rating or coach approval required
Premier: 4.0+ (Sign up) - DUPR rating or coach approval required
Advanced: 3.7+ (Sign up)
Upper Intermediate: 3.5+ (Sign up)
Intermediate: 3.0-3.49 (Sign up)
Beginner: <3.0 (Sign up)

We divide our open play by DUPR rating. Don't have a DUPR? Join a DUPR Scramble.

Unsure which level you should join? Go to our free Find your Fit sessions to get assessed by a coach!

Other open play variations

Singles open play: Sign up
Family open play: Sign up
Junior open play: Sign up
Ladies Night open play: Sign up
Couples open play: Sign up

a) What if my Open Play skill tier is full? Can I sign up for a skill tier above or below my level and move to my court?

No. Please refrain from doing this. Instead, join the waitlist of your appropriate skill tier.

In instances where a player has signed up for the incorrect level, we will remove them from the open play session at our sole discretion without notice or refund.

4. DUPR FAQS

a) Do I need a DUPR to play at Pickleland?

The 4.0+ and 4.6+ levels will require you to have a DUPR above those numbers, or to have a coach (i.e. Craig Bobo) verify your skillset so that you can enter.

The other levels do not require you to have a specific DUPR but we encourage you to meet the recommended level (i.e. upper intermediate at 3.5-3.99) otherwise we reserve the right to move you at our sole discretion.

b) How do I create and connect my DUPR account?

Create a DUPR account here if you do not have one: https://dashboard.dupr.com/signup
Open the Pickleland App (Android | iOS) - (Note: it’s not possible to do via the web)
Tap the “Profile” button on the bottom right of the screen
Tap the “Get Started Now” button on the banner that says “Link DUPR Account” and sign into your DUPR account.

c) What if I think my DUPR is lower/higher than my current skill level?

Unless you are looking to get into the 4.0+, 4.6+ levels, in which case you will need to meet the exact DUPR requirements, please use your DUPR and best judgment to select the appropriate level for you. You can also join our Find Your Fit sessions to get a recommendation for which level we think will be most appropriate for you. As mentioned earlier, we reserve the right to move you to the level we consider appropriate at our sole discretion.

d) Can I get a DUPR provisional rating if I do not have a rating?

Yes, we just completed our DUPR certification to be able to provide reliable initial DUPR ratings. We will have scheduled times on our Pickleland App. Since these are lengthy (30 min), we are charging for them. To schedule these, please email coaches@pickleland.com.

As mentioned earlier, unless you are looking to play in the 4.0+, 4.6+ levels (in which case, you most likely already have a DUPR), you don’t need to have a DUPR to play at Pickleland. This private assessment is offered for those who do not have a DUPR rating (we can’t update your existing rating) and those who are interested in learning more about where they are at in their game, and comes with detailed descriptions of how to improve.

e) How do I improve my DUPR score?

You have 3 options:

Join our upcoming tournament to prove yourself and update your DUPR!
Join one of our DUPR rated leagues
Join us for DUPR Scrambles where matches will be recorded into DUPR

5. Refunds and Other Policies

You can learn more about that here.