1. How to book Open Play?

Members (Monthly/Annual/Family/FitOn)

Members get free open play at Pickleland!

1. Select your desired time slots for the upcoming week
2. Enter your credit card details if not saved already (we require this for no-shows and late cancellation fees).
3. Hit confirm 

Morning Members

Morning members can book open play for free between 7am-4pm.

• To do so, please follow the instructions under "Members" above.
• You can also book peak-time open play (weekdays 4pm+, and weekends) at the regular Guest pricing.

10x pack purchasers

We emailed you directly with your unique coupon codes which already have the amount of passes left in your account.

Do not share your coupon code. This coupon code is only valid with the email that you used to sign up. To book:

1. Select the open play time and level you are looking for here
2. Enter your designated coupon code
3. Enter your credit card details (this is needed for no-show fees, and also to have a card on file in case you want to purchase any snacks!) - price should display as $0. Hit Save Card so you skip this step in the future.
4. Confirm!

Insurance members

Fiton Members: please follow the instructions under "Members" above.

Active&Fit and United Health Care members get 10 free open play passes per month. To redeem:

1. Select your desired time slots
2. Check the "free pass" checkbox
3. Enter your credit card details if not saved already (we require this for no-shows and late cancellation fees).
4. Hit confirm 

If you would like to book additional open play beyond your 10 free visits during the calendar month, please follow the instructions under "Guest".

Guests

Anyone can visit us at Pickleland! Open play costs $10 during non-peak hours (weekdays 7am-4pm) and $15 at any other times (incl. weekends). To book:

1. Create an account here if not done already.
2. Select the open play time and level you are looking for here
3. Enter your credit card details
4. Hit Confirm

As a member, how do I bring a guest for open play under my guest pass?

• Our monthly and annual members get 1 free guest pass every 30 days.
• To bring a guest, please have them create an account and sign the waiver first here.
• After that, please reach out to support@pickleland.com or @support on Slack with the name, email, and time you'd like to add your guest to.
• Once confirmed, your guest should be able to see they have been added to the reservation via the web or app.

2. Open Play Rules

• Sticking with a partner is understandable, but we would like to promote variety with the matches. Do your best to mix it up if it works out with the group!
• No skipping stacks or double stacking.
• Keep warm ups to 3 minutes.
• All games are doubles format till 11, win by 2.
• Be a good sport! We have the right to remove you from the facility if you are unwilling to follow the rules.

3. Open Play Levels 

• Premier: 4.5+    (Sign up)
• Advanced: 4.0+  (Sign up for Peak | Non-Peak)
• Upper Intermediate: 3.5-3.99  (Sign up for Peak | Non-Peak)
• Intermediate: 3.0-3.49   (Sign up for Peak | Non-Peak)
• Beginner: <3.0  (Sign up for Peak | Non-Peak)

4. DUPR FAQS

Do I need a DUPR to play at Pickleland?

The 4.0+ and 4.5+ levels will require you to have a DUPR above those numbers. 

The other levels do not require you to have a specific DUPR but we encourage you to meet the recommended level (i.e. upper intermediate at 3.5-3.99) otherwise we reserve the right to move you at our sole discretion. 

How do I create and connect my DUPR account?

1. Create a DUPR account here if you do not have one: https://dashboard.dupr.com/signup
2. Open the Pickleland App (Android | iOS) - (Note: it’s not possible to do via the web)
3. Tap the “Profile” button on the bottom right of the screen
4. Tap the “Get Started Now” button on the banner that says “Link DUPR Account” and sign into your DUPR account. 

What if I think my DUPR is lower/higher than my current skill level?

Unless you are looking to get into the 4.0+, 4.5+ levels, in which case you will need to meet the exact DUPR requirements, please use your DUPR and best judgment to select the appropriate level for you. You can also speak with Jeff or Jake to get a recommendation for which level we think will be most appropriate for you. As mentioned earlier, we reserve the right to move you to the level we consider appropriate at our sole discretion. 

Can I get a DUPR provisional rating if I do not have a rating?

Yes, we just completed our DUPR certification to be able to provide reliable initial DUPR ratings. We will have scheduled times on our Pickleland App. Since these are lengthy (30 min), we are charging $50 for them. You may also get a DUPR rating as part of a private lesson. To schedule these, please email jake@pickleland.com. 

As mentioned earlier, unless you are looking to play in the 4.0+, 4.5+ levels (in which case, you most likely already have a DUPR), you don’t need to have a DUPR. This private assessment is offered for those who do not have a DUPR rating (we can’t update your existing rating) and those that are interested in learning more about where they are at in their game, and comes with detailed descriptions on how to improve. 

What if my Open Play skill tier is full? Can I sign up for a skill tier above or below my level and move to my court? 

No. Please refrain from doing this. Instead, join the waitlist of your appropriate skill tier. 

In instances where a player has signed up for the incorrect level, we will attempt to contact the player and remove them from the open play on Play by Point at our sole discretion. 

How do I improve my DUPR score?

You have 3 options:

1. Join us for DUPR nights where matches will be recorded (more times coming soon!)
2. Join our upcoming Fall Brawl tournament to prove yourself and update your DUPR! 
3. Join us for our Sunday DUPR rated league

5. Refunds and Other Policies

You can learn more about that here.